Shipping & Returns - Dermarella

Shipping & Returns

Our belief at dermarella is looking after your skin is fundamental to looking and feeling fabulous.

We aim to educate individuals on effective skincare treatments of the highest quality.


Account Creation

To place an order, you must open an account on the Website, which will require you to provide personal data. For additional information on the use of your personal data, please refer to our confidentiality policy. You confirm that the information provided to Dermarella is true, accurate and up-to-date. You may update and correct your data at any time by connecting to your customer account. All information provided by the Customer shall remain his/her sole liability and any mistakes caused by the Customer cannot be attributed to Dermarella in the event where it becomes impossible to carry out the order or ensure a successful outcome.

You must choose a username and a password to access your account which you must not disclose to any person whomsoever. Dermarella cannot accept liability for any loss or damage which may arise as a result of your failure to protect your username and password. If you have forgotten your password, a function on the Website enables you to recover your password which will be sent to your e-mail address.

Order Registration

The following process must be applied to register an order:

  • Selection of the delivery method;
  • Selection of the products by putting them in the basket;
  • Confirmation of the content of the basket;
  • Identification of the Customer by creating a customer account or connection to his/her customer account;
  • Delivery information (delivery method, costs and delivery times);
  • Invoicing information;
  • Confirmation of the delivery details;
  • Checking the order and acceptance of the T&Cs;
  • Information and payment confirmation.

The Customer has the option to correct or amend his/her choices input at each stage of the order process and before the order confirmation. Information provided by the Customer when placing the order shall be binding on him: in the event where the Customer makes a mistake in his/her name and address details or the recipient’s name and address details or the place of delivery, including his/her last name, first name, address, telephone number, e-mail address, door code, floor, etc., which results in the loss of products, the Customer shall be liable for payment of the lost products and no compensation or refund shall be owed.

As soon as the Customer confirms the order, the order shall be automatically registered. No amendment shall be taken into account by the Seller.

Order Confirmation

Dermarella shall confirm receipt of the order to the Customer by e-mail at the address provided by the Customer listing (i) the products ordered, (ii) the address, (iii) the delivery date and method, (iv) the means of payment and (v) the order number.

Any order placed by the Customer shall only be final after the Customer’s receipt of the order confirmation and the bank’s registration of the full price for the order, including the delivery costs. Any order placed on the Website shall constitute the creation of a distance sales contract entered into between the Customer and the Seller.

Dermarella reserves the right to cancel or refuse any order by a Customer with whom a dispute exists in relation to the payment of a previous order or who presents any form of risk in Dermarella opinion.

Order Proof

The data recorded by the Seller via the Website’s automatic recording systems or by its distance sales center, and any e-mail exchanged between the Seller and the Customer shall serve as proof of the nature, content, and date of the transaction in the event of a dispute between the parties and shall be stored by the Seller throughout the period of time required by the statute of limitations.


Products are supplied at the applicable rates displayed on the Website at the time of the Seller’s order registration. Prices are displayed in British Sterling and do not include delivery costs. Processing, dispatch, carriage, and delivery costs are charged as a supplement in accordance with the terms and conditions stated on the Website and calculated when the order is placed. The Customer shall be asked to pay the price corresponding to the total amount of the purchase, including these costs.

The prices displayed on the Website may be amended at any time without notice based on the value of seasonal products and economic conditions.

An invoice shall be drawn up by the Seller and issued to the Customer at the time of delivery of the products ordered.

Payment (secure transactions)

The Customer acknowledges that an order shall automatically be subject to immediate payment when said order is placed by the secure payment system provided by Swiftpay.

The following banker’s cards shall be accepted for online payments: We can process most internationally-issued cards with a Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay logo. The Customer shall input his/her banker’s card number, the expiry date and the security code (comprised of three (3) digits on the reverse side of the banker’s card) and then confirm the data or the option to return to the previous page.

The payment request shall be directed in real time to secure payment system: the bank shall make sure that the banker’s card is valid (no input error, cancellation of the banker’s card) and confirm payment registration or inform the Customer that the transaction has been refused.

In the event of fraudulent use, Dermarella cannot accept liability. In the event of insufficient funds or the bank’s refusal, the order shall be automatically canceled and the Customer shall be notified by e-mail.

Delivery Terms and Conditions

Products may only be dispatched after the bank has confirmed the transaction. Products ordered shall be delivered in mainland UK Delivery shall be carried out within the time limits indicated for each delivery method to the address provided by the Customer when he placed his/her order on the Website. Delivery shall entail the transfer of the physical possession of the product ordered to the Customer. Except in special cases or in the event where products are unavailable, the products ordered shall be delivered in one batch.

Delivery Times

Dermarella uses its best endeavours to deliver the products orders from the Customer. The Seller cannot accept liability for any delivery delays attributable to the carrier.

If the products ordered are not delivered within thirty (30) working days after the order confirmation, due to any other reason than a force majeure event or the Customer’s doing, the sale may be cancelled and the amounts paid by the Customer shall be refunded to him within fourteen (14) days at the latest following the contract cancellation, to the exclusion of any compensation or withholding.

Expected Dispatch Times

Please allow 2-5 business days for orders to be processed after your order has been completed.

Estimated Shipping Times

After your order has been shipped, these are the expected shipping times:

UK: 2-5 days

Delivery Methods

All products will be delivered via the UK postal/delivery system.

Shipping Cost

To find out shipping costs, add a product to the cart, enter your shipping info and you will be given a price.

Where Do You Ship From?

All of our products are shipped from the UK.

Do You Ship Internationally?

Yes, we have a standard international shipping charge for all orders.